Refund Policy — SwipeLoop

SwipeLoop comes with a 30-day money-back guarantee. This page covers all of it: how long the window lasts, how to request a refund, how quickly it is resolved, what happens if you cancel later, and what happens to the content you already generated. Payments are processed by Dodo Payments, our Merchant of Record.

1. 30-day money-back guarantee

If you subscribe to SwipeLoop and it is not right for you, you have 30 days to request a full refund of that payment. The window starts at your first actual charge, not at the start of the free trial. It applies equally to monthly and annual plans, and you do not need to justify your reason: asking within the window is enough.

2. How to request a refund

Email soporte@swipeloop.com from your account address and include the payment ID shown on your Dodo Payments receipt. We reply within 2 business days. If the request arrives within the 30 days, it is approved: no mandatory questionnaire, no retention offer first, no extra steps. Once approved, we issue the refund within 5 business days to the same payment method you used; your bank or card issuer may take another 5 to 10 business days to post it.

3. After 30 days: cancellation without proration

Once 30 days have passed since the charge, there is no proportional refund for the unused part of the period, and this matters most on the annual plan: if you cancel in month 7, the remaining months are not refunded. What cancelling does is stop the next renewal. You keep full access until the last day of the period you already paid for, and only then does the account move to expired. You can cancel any time from Settings → Subscription, without writing to anyone.

4. Cancelling the free trial before day 7

The trial lasts 7 days and never charges you. If you cancel before it ends, nothing is charged and you owe no explanation. We email you before it expires, so the decision does not catch you off guard. If the trial ends without a cancellation, the first period is charged, and that charge is what starts the 30-day guarantee.

5. What happens to your content after a refund

Your content stays. We do not delete the carousels or brands you created. After the refund the account moves to expired: you can still sign in, view and download everything you generated, with the difference that downloads carry a watermark, because clean export is part of the paid plan. If you subscribe again, clean export comes back with you.

6. Your consumer rights

This policy adds rights, it does not replace them. Nothing here limits the rights granted to you by the consumer protection law of your country. In particular, if you buy from the European Union or the United Kingdom you keep the 14-day right of withdrawal from the date of purchase, which is additional to this guarantee and governed by its own rules. If both apply to you, you may use whichever is more favourable.

7. Payment processing

Our payments are processed by Dodo Payments. As the Merchant of Record, Dodo Payments is responsible for payment processing, billing, and taxes. Refunds are issued to the original payment method and handled in accordance with this policy and applicable consumer protection laws.